Aveyo Customer Portal Dashboard
Project Overview
The Solar Installation Customer Dashboard was designed to empower Aveyo Solar’s customers by providing a transparent, user-friendly platform to track their solar installation journey. The dashboard breaks down the process into clear, manageable stages, offering real-time updates, estimated completion times, and personalized guidance at every step.
Key Features
Progress Tracking: Customers can monitor their solar installation progress, from the initial site survey to final activation, with clear visual indicators and detailed explanations for each stage.
Personalized Experience: Tailored greetings, stage-specific insights, and user-specific project details enhance the customer experience, creating a sense of connection and trust.
Document Management: A dedicated "My Documents" section allows users to access and download important files such as permits, contracts, and inspection reports.
Educational Guidance: Each stage includes an overview of what’s happening and what comes next, providing clarity and reducing customer uncertainty.
Integrated Support: Customers can connect with the Aveyo Solar team directly through the dashboard, with visual support elements like team photos to add a human touch.
Design Approach
The dashboard was created with a focus on usability and transparency. A clean, dark-themed interface with high-contrast text ensures readability, while intuitive navigation and visual hierarchy make it easy for users to find the information they need. Background imagery and stage-specific visuals reinforce the solar theme and provide context throughout the journey.
Impact
This dashboard streamlined communication between Aveyo Solar and its customers, reducing the need for frequent support inquiries and enhancing the overall customer experience by offering a clear and interactive way to stay informed.
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